Privacy Policy

1. Who We Are

Elite Electrical Solutions Ltd ("we", "us", "our") is a solar energy installation company registered in England and Wales. Our registered address is Grimsby, North East Lincolnshire. We are the data controller responsible for your personal data.

2. Information We Collect

We may collect the following personal data:

• Identity data: first name, last name
• Contact data: email address, telephone number, property address, postcode
• Enquiry data: the reason for your enquiry and any details you provide in your message
• Technical data: IP address, browser type and version, time zone, operating system and platform
• Usage data: information about how you use our website

3. How We Collect Your Data

We collect data through:

• Direct interactions: when you fill in our contact form, email us, or call us
• Automated technologies: as you navigate our site, we may automatically collect technical data about your equipment and browsing patterns

4. How We Use Your Data

We use your personal data to:

• Respond to your enquiries and provide quotes
• Arrange and carry out site surveys and installations
• Provide aftercare and maintenance services
• Comply with legal and regulatory obligations (including MCS, NAPIT and HIES requirements)
• Improve our website and services

We do not sell, rent or share your personal data with third parties for marketing purposes.

5. Legal Basis for Processing

We process your data on the following legal bases:

• Consent: when you submit our contact form
• Contract: when we need to process your data to fulfil a contract with you
• Legitimate interests: to run our business, improve our services and respond to enquiries
• Legal obligation: to comply with regulatory requirements

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements. Contact form submissions are retained for up to 24 months unless a contract is entered into, in which case records are kept for 7 years.

7. Your Rights

Under the UK GDPR, you have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request erasure of your data
• Object to processing of your data
• Request restriction of processing
• Request data portability
• Withdraw consent at any time

To exercise any of these rights, please contact us at Info@eliteelectricalsolutions.co.uk.

8. Cookies

Our website uses essential cookies required for the site to function. We do not use tracking or advertising cookies. If this changes, we will update this policy and seek your consent.

9. Third-Party Services

Our website may include:

• Google Maps: embedded maps are subject to Google's privacy policy
• Google Reviews: review data displayed is publicly available via the Google Places API

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

• Email: Info@eliteelectricalsolutions.co.uk
• Address: Grimsby, North East Lincolnshire